Reservation Department Lead
Provides excellent customer service to our guests both over the phone and in person. Actively sells and upsells the tours and packages. Helps guests and agencies resolve their complaints. Serves as a positive role model by following the goals and standards set for the department and the company. Ensures that proper procedures are followed by staff. Excellent computer skills. Cash handling experience with a POS system. Excellent customer service skills. Knowledgeable in the hospitality industry. Must have leadership qualities. Must be able to work in an environment that demands multi tasking at an intense level. Must have the ability to problem solve guests issues and discrepancies with a calm demeanor while maintaining professionalism. Open availability to include weekends and holidays.