Frequently Asked Questions
HORSEBACK & ATV
Q. Can my child, who does not meet the age requirements, ride with me on either a Horseback or ATV tour?
A. Unfortunately, this is not allowable due to safety concerns. Each rider must meet all of the riding restrictions. Our new Multi Passenger ATV Raptors can accommodate children 7 years and older with adults.
Q. Is packing/doubling allowed on Horseback or ATVs?
A. Packing/doubling are not allowed on these tours. Our equipment accommodates one person per Horse/ATV. Our new Multi Passenger ATV Raptors can accommodate children 7 years and older with adults.
Q. Can the 2-hour tours (Horseback and ATV) be a choice in the packaged tours?
A. 2-Hour Horseback and ATV tours are not a choice in Full day & Half day packages. These tours are booked individually but you may inquire at the ticket office to upgrade your package $35 per person based on availability.
Q. Are there any tours without guides?
A. All of our activities are fully guided tours. Touring the beautiful Kualoa property is our specialty!
KUALOA SHUTTLE TRANSPORTATION TO and FROM WAIKIKI HOTELS – (only $15 pp roundtrip)
Q. How do I book a tour that includes transportation?
A. Transportation is available when you purchase one of our multi-tour packages. Our buses leave from Waikiki at 0630 am each morning and return in the afternoon. Please call into 808-237-7321 to book a bus transfer from Waikiki.
Q. What are the locations for transportation pick up?
A. We have designated locations at hotels through out Waikiki with pickups starting at 630am each day. Please call our Reservations Office 808-237-7321 to schedule your transportation arrangements.
Q. Do I need to make reservations for any of the tours?
A. Yes, reservations are highly recommended as most tours have limited availability and will sell out during the week.; Please call to book at 808-237-7321 or visit our website www.kualoa.com.
Q. How far in advance should we make reservations?
A. Two or three days in advance is recommended. However, we do accept last minute and same day reservations over the phone (808-237-7321) as well as walk-ins, based on availability.
Q. Once a multi tour package is reserved online, when are activities chosen?
A. There will be a brief orientation upon arriving at the ranch, after which there will be activity sign up. Liability release forms will need to be signed for each tour.
OCEAN VOYAGE TOUR
Q. How long is the Ocean Voyage Tour?
A. The Ocean Voyage tour is a 90 minute tour, including a brief check-in and transporting.
Q. Is there any snorkeling involved on the Ocean Voyage Tour?
A. Ocean Voyaging is a catamaran tour in Kaneʻohe Bay. For snorkeling, kayaking, paddle boarding, canoeing, glass bottom boat, and other water activities, book our Secret Island Beach Activities option.
Q. What is the cancellation policy?
A. Please call 808-237-7321 at least 24 hours notice before the tour, or scheduled pick up time, to avoid a full charge penalty.
Q. If it rains will the tours still go out?
A. Tours go out rain or shine. Kualoa Ranch reserves the right to cancel a ride or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled. Some tours, such as the ATV tours, are actually preferred by many guests in rainy weather!
Q. Is there a place to keep belongings while out on a tour?
A. Yes, we rent lockers with a $5 deposit for all day use.
Q. Is there any type of babysitting service offered?
A. Not at the moment. We do offer tours that are good for the whole family. Our Secret Island Beach Activities option is a great place to enjoy Hawaii on a secluded beach for adults and children alike.
Q. Do you offer Vegetarian Lunches with the package buffet?
A. We can accommodate vegetarian and gluten free requests at Aunty Pat’s Cafe.
Questions about our Zipline experience? visit our Zipline Frequently Asked Questions page.