Frequently Asked Questions

Planning an exciting experience with us? You may have a question or two. If you don’t find the answer to your question below, please contact us and we’ll be happy to answer all your questions.

FAQs

Planning an exciting experience with us? You may have a question or two. If you don’t find the answer to your question below, please contact us and we’ll be happy to answer all your questions.

GENERAL INFORMATION

  • Hours of Operation

    Kualoa Ranch
    Monday-Sunday, 7:30am – 6:00 pm
    Closed Christmas Day & New Years Day

    Aunty Pat’s Café (located in the Visitor Center)
    Monday-Sunday, 7:30am – 3:00 pm (some grab & go items are available until 4:00 pm)
    Closed Christmas Day & New Years Day

    Retail & Gift Shop (located in the Visitor Center)
    Monday-Sunday, 7:30am – 6:00 pm
    Closed Christmas Day & New Years Day

    KualoaGrown Market
    Thursday-Sunday, 10:00am – 5:00 pm
    Closed Christmas Day & New Years Day

  • Reservations

    Please book online here or call 808-237-7321. Booking reservations ahead of time is highly recommended as tours have limited availability and may sell out in advance.
  • Cancellations & Refunds

    For bookings made directly through Kualoa Ranch: to be eligible for a full refund you must call 808-237-7321 no less than 48 hours before the scheduled tour time and date, or scheduled pick up time.

    For bookings not made directly through Kualoa Ranch: refund inquiries must be sent to the purchasing agent, agency, or site you booked through and must adhere to their particular rules and restrictions.

HEALTH & SAFETY

  • Guests with certain health concerns?

    Pregnant/expecting mothers and guests with heart conditions, spinal issues, or joint pain are not advised to participate in eBike Tours, Horseback Tours, Jungle Expedititon Tours, Jurassic Adventure Tours, and Zipline Tours, and should consult with a doctor before engaging in any strenuous activity.
  • Guests with disabilities

    For inquiries about services for guests with disabilities, please contact our reservations department at 808-237-7321 or [email protected]
  • Drugs & Alcohol

    The consumption of Alcohol and Illegal drugs are strictly prohibited while on tours at Kualoa Ranch. Guests who arrive intoxicated will be prohibited from participating in the tours.

OTHER

  • Lockers & Storage

    We offer self-service automated lockers that can be rented at a cost of $5 for all day use. The locker area is located next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.
  • Babysitting

    We don’t currently offer babysitting services, but some of our tours are “infant-friendly”, including Secret Island Beach Activities, Ocean Voyage Adventure Tour, the Aloha ‘Aina Tour, and the Hollywood Movie Sites Tour.
  • Drones

    Use of drones (in, over, or around Kualoa Ranch), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from Kualoa Ranch). Violations may subject the guest to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to tour operations, guests, staff, and wild life. Use of drones in or over Kualoa Ranch also constitutes an illegal trespass, an invasion of Kualoa Ranch’s privacy, and a tortious interference to our operations.
  • Service Animals

    Guests are not allowed to bring animals of any kind to Kualoa Ranch, except for legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally-qualifying “service dog” you will be required to verify its legitimacy, pursuant to applicable legal requirements which are then in effect. A “service animal” is defined by law, and not by a person’s personal desires.

    Even if a “service animal” is verified, and allowed to enter Kualoa Ranch, please be aware that you are still responsible for controlling it at all times. Please understand that we may require removal of your service animal from park property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting, etc.) and/or if you are unable to control your animal at all times.

TOURS & ACTIVITIES

  • Waivers

    Waivers must be signed prior to the start of the eBike Tours, Horseback Tours, Multi-Passenger ATV Tours, and Zipline Tours. Drivers on eBike Tours and Multi-Passenger ATV Tours are financially responsible for any damage caused to the vehicle, or to property, while on the tour.
  • Weather

    The safety of our guests is our number one priority and weather conditions are always taken into consideration.  Generally, unless there are high winds or lightning, our tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled.
  • Are all tours guided?

    Yes, all tours, activities, and experiences are guided by trained Kualoa staff.
  • How long are the tours?

    Individual tour durations vary from 90 minutes up to 3 hours, and tour times include a briefing (and safety training for applicable tours)
  • Are helmets required?

    Helmets are required on eBike Tours, Horseback Tours, Multi-Passenger ATV Tours, and Zipline Tours
  • Are closed-toe shoes required?

    Closed-toe shoes are required on eBike Tours, Horseback Tours, and Zipline Tours
  • Age Requirements

    Children of all ages are allowed on the Aloha ‘Aina Tour, Hollywood Movie Sites Tour, Ocean Voyage Adventure Tour, and Secret Island Beach Activities

    Children 3 years and older are allowed on all of the above tours as well as the Jungle Expedition Tour and Jurassic Adventure Tour

    Children 5 years and older are allowed on all of the above tours as well as the Multi-Passenger ATV Raptor Tour and Malama Experience.

    Children 10 years and older are allowed on all of the above tours as well as the eBike Tours (as long as they meet height & weight requirements), Horseback Tours (as long as they meet height & weight requirements) and Zipline Tours (as long as they meet height & weight requirements).

    Teenagers 16 years and older are allowed on all tours (as long as they meet height & weight requirements)
  • Height & Weight Requirements

    eBike Tour – Height: between 4’6” – 6’5” (1.4m – 2m). Weight: between 85 – 250 pounds (38kg – 114kg)

    Horseback Tour – Height: minimum 4’ 6” (1.4m). Weight: maximum 230 pounds (104kg)

    Zipline Tour – Height: between 4’8” – 6’9” (1.4m – 2.05 m). Waist Size: between 22” – 50” (55cm – 127cm). Upper Thigh Size: between 18” – 28” (45cm – 71cm). Weight: between 70 and 280 pounds (32kg – 127kg)
  • Zipline Photos

    “Our custom photo system takes pictures of you at multiple locations along the zipline journey. Photos are ONLY available for purchase at zip basecamp at the end of your zip tour. Unfortunately system limitations don’t allow for purchases after you leave the ranch. Credit/debit card only. No cash. If you purchase photos, an email will be sent with links to each individual photo for you to download. Photos will only be stored on our server for 60 days.”

TRANSPORTATION

  • Do you offer transportation to Kualoa from Waikiki Hotels?

    Transportation is available for select tours only for an additional $30 per person+tax. When booking on Kualoa’s website, if your tour is compatible, look for the option to add-on transportation and follow the steps.
  • What are the locations for Waikiki transportation pick up in the morning?

    Pickup locations are at Aston Waikiki Beach Hotel, Sheraton Waikiki Hotel, and The Modern Honolulu for early or mid-morning pickups. Transportation information will be shared upon booking your tour.