FAQs

Cancellation Policy

• Q. What is the cancellation policy?

  A. For a full refund if booked through our website please call 808-237-7321 no less than 48 hours before the scheduled tour time and date, or scheduled pick up time, to avoid a full charge penalty/no refund.

• Q. If it rains will the tours still go out?

  A. The safety of our guests is our number priority and any adverse weather conditions are taken into consideration.  Generally, unless there are high winds or lightning threatening (which happens very infrequently) our  tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled. Some tours, such as the ATV tours, are actually preferred by many guests in rainy weather and when it rains you’ll probably be able to see many beautiful waterfalls in our iconic mountain peaks. If you are on island and have any questions about weather or anything else, you can always call into Kualoa Reservations at 808-237-7321 from 7am til 5:30pm daily.

Horseback Multi-Passenger Raptor

• Q. Can my child, who does not meet the age requirements, ride with me on either a Horseback or Multi-Passenger Raptor?

  A. Unfortunately, this is not allowable due to safety concerns. Each rider must meet all of the restrictions. Our new Multi-Passenger Raptor can accommodate children 5 years and older with adults.  There are several “infant” and child friendly tours available though … Our Secret Island Beach Activities option is a great place to enjoy Hawaii on a secluded beach for adults and children alike.  You can also take infants on the Ocean Adventure Tour, the Taste of Kualoa Farm Tour, and the Hollywood Movie Sites Tour. Children 5 and over are allowed on all of the above guided tours, plus the Raptor Tour, and the Jurassic Jungle Jeep Adventure. Children 10 years of age and older are allowed on all of the above tours as well as the Horseback Guided Tours, the electric Mountain Bike tours (if they’re at least 4ft 6inches in height, and the Zipline (as long as they’re 70 pounds or heavier). Teenagers 16 years and older are allowed on all of the above tours as well as the Multi-Passenger Raptor. Besides our tours, there are several FREE activities to do while waiting for others on a tour.  We have a Farm Animal exhibit near the visitors waiting area, there are lots of horses to pet, there is a Hawaiian History Hall mini-museum, our Judd Theatre with a history of Kualoa short video, Aunty Pat’s Cafe, our Visitor Center Gift Shop and even a Sculpture Garden to stroll through.

• Q. Is packing/doubling allowed on Horseback?

  A. Packing/doubling are not allowed on these tours. Our equipment accommodates one person per Horse. Our new Multi Passenger Raptors can accommodate children 5 years and older with adults.

• Q. Are there any tours without guides?

  A. All of our activities are guided tours. Touring our 4000 acre Private Nature Reserve is our passion!  We strive to teach a little Hawaiian History, Paniolo (cowboy) history and Kualoa Movie History in each tour and your guide will provide this experience.

KUALOA SHUTTLE TRANSPORTATION TO and FROM WAIKIKI HOTELS – (only $30 pp roundtrip)

• Q. Do you offer transportation to Kualoa from Waikiki Hotels?

  A. We do have transportation available for select tours to add on for an additional $30 per person+tax. We only offer pickups from limited hotels in the Waikiki area between 7:00am – 7:45am, and departure would be at 3:15pm, when booking a tour online if it is compatible with adding on a hotel pickup it will show the option to add this on.

• Q. What are the locations for Waikiki transportation pick up?

  A.  Pickup locations are at Aston Waikiki Beach Hotel, Sheraton Waikiki Hotel, and The Modern Honolulu for early or mid-morning pickups. Transportation information will be shared upon booking your tour.

• Q. Do I need to make reservations for any of the tours?

  A. Yes, because all Kualoa tours are guided and limited by our high standards and appropriate “guide to guest” ratios, reservations are highly recommended. Many tours have limited availability and will sell out during the week. We also have a lot less tours to offer due to covid required spacing of guests, as well as adding more time between tours for vehicle and equipment sanitization procedures. If you’re planning to do the Zipline or ATV Raptors, please book as far ahead as possible as there is limited availability year round and these tours usually will sell out 2-3 weeks in advance. For all other tours, we highly recommend making a reservation at least 3-4 days in advance as most tours do sell out within the week. Please call to book at 808-237-7321 or book online.

• Q. How far in advance should we make reservations?

  A. Several tours are very popular and sell out 2-3 weeks in advance most times of the year (especially the Jurassic Valley Zipline, Multi-Passenger Raptor Tour). For most other tours, at least two or three days in advance is recommended for a choice of the best times.  Summer months are especially busy for all tours, as well as holiday periods. You can always check online for last minute cancellations that may popup, and we also do accept last minute and same day reservations over the phone (808-237-7321).   Walk-ins are also accepted based on availability, and for some frequently sold out tours (Zipline, Multi-Passenger Raptor Tour) we can take your name for a waitlist.

• Q. Once a multi tour package is reserved online, when are activities chosen?

  A. All Kualoa Multi-Tour Packages are pre-set ahead of time and include the best combinations of tours that we recommend, which will also allow you to see the most of our 4000-acre paradise. There are four different “all-inclusive” Kualoa packages to choose from. If you select the all-inclusive “Best of Kualoa” Experience Package, you will get the Hollywood Movie Sites Tour (90 minutes), the Jurassic Jungle Jeep Expedition (90 minutes) and the Aloha ‘Aina Tour (90 minutes). This “Best Value” package is available for $149.95 adult / $99.95 child (3-12)

Ocean Voyage Tour

• Q. How long are the Guided Tours?

  A. All Kualoa Tours are guided and range from 1 hour to 2.5 hours in length. The Hollywood Movie Sites Tour, Jurassic Jeep Jungle Tour, Ocean Voyage Adventure, & Aloha Aina  Farm Trolley tour are all 90 minutes in length. The electric Mountain Bike tours are 2 hours in length. The Jurassic Valley ZipLine and Secret Island Beach Activities are 3 hours long.

• Q. Is there any snorkeling involved on the Ocean Voyage Tour?

  A. Ocean Voyaging is a catamaran tour from Kualoa’s “secret beach” out into Kaneʻohe Bay. For stand-up paddle boards, kayaking, paddle boarding, canoeing, glass bottom boat, beach volleyball, table tennis and more, book our Secret Island Beach Activities tour.

Other

• Q. Is there a place to keep belongings while out on a tour?

  A. Yes, Kualoa has lots of automated lockers that can be rented at a cost of $5 for all day use. Just see the Locker Rental area next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.

• Q. Is there any type of babysitting service offered?

  A. We don’t currently offer babysitting services, but we do offer many “infant-friendly” tours that are good for the whole family. Our Secret Island Beach Activities option is a great place to enjoy Hawaii on a secluded beach for adults and children alike. You can also take infants on the Ocean Voyage Adventure Tour, the Aloha ‘Aina Tour, and the Hollywood Movie Sites Tour. Children 5 and over are allowed on all of the above guided tours, plus the Raptor Tour, and the Jurassic Jungle Jeep Adventure Tour. Children 10 years of age and older are allowed on all of the above tours as well as the Horseback Guided Tours, the electric Mountain Bike tours (if they’re at least 4ft 6inches in height, and the Zipline (as long as they’re 70 pounds or heavier). Teenagers 16 years and older are allowed on all of the above tours as well.