FAQs

Cancellation Policy

• Q. What is the cancellation policy?

  A. Please call 808-237-7321 at least 24 hours notice before the tour, or scheduled pick up time, to avoid a full charge penalty.

• Q. If it rains will the tours still go out?

  A. The safety of our guests is our number priority and any adverse weather conditions are taken into consideration.  Generally, unless there are high winds or lightning threatening (which happens very infrequently) our  tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled. Some tours, such as the ATV tours, are actually preferred by many guests in rainy weather and when it rains you’ll probably be able to see many beautiful waterfalls in our iconic mountain peaks. If you are on island and have any questions about weather or anything else, you can always call into Kualoa Reservations at 808-237-7321 from 7am til 5:30pm daily.

Horseback ATV

• Q. Can my child, who does not meet the age requirements, ride with me on either a Horseback or ATV tour?

  A. Unfortunately, this is not allowable due to safety concerns. Each rider must meet all of the restrictions. Our new Multi Passenger ATV Raptors can accommodate children 5 years and older with adults.  There are several “infant” and child friendly tours available though … Our Secret Island Beach Activities option is a great place to enjoy Hawaii on a secluded beach for adults and children alike.  You can also take infants on the Ocean Adventure Tour, the Taste of Kualoa Farm Tour, and the Hollywood Movie Sites Tour. Children 5 and over are allowed on all of the above guided tours, plus the Raptor Tour, and the Jurassic Jungle Jeep Adventure. Children 10 years of age and older are allowed on all of the above tours as well as the Horseback Guided Tours, the electric Mountain Bike tours (if they’re at least 4ft 6inches in height, and the Zipline (as long as they’re 70 pounds or heavier). Teenagers 16 years and older are allowed on all of the above tours as well as the single passenger ATV’s. Besides our tours, there are several FREE activities to do while waiting for others on a tour.  We have a Farm Animal exhibit near the visitors waiting area, there are lots of horses to pet, there is a Hawaiian History Hall mini-museum, our Judd Theatre with a history of Kualoa short video, Aunty Pat’s Cafe, our Visitor Center Gift Shop and even a Sculpture Garden to stroll through.

• Q. Is packing/doubling allowed on Horseback or ATVs?

  A. Packing/doubling are not allowed on these tours. Our equipment accommodates one person per Horse/ATV. Our new Multi Passenger ATV Raptors can accommodate children 5 years and older with adults.

• Q. Are there any tours without guides?

  A. All of our activities are guided tours. Touring our 4000 acre Private Nature Reserve is our passion!  We strive to teach a little Hawaiian History, Paniolo (cowboy) history and Kualoa Movie History in each tour and your guide will provide this experience.

KUALOA SHUTTLE TRANSPORTATION TO and FROM WAIKIKI HOTELS – (only $15 pp roundtrip)

• Q. How do I book roundtrip transportation to Kualoa from Waikiki Hotels?

  A. Roundtrip transportation is available to/from Waikiki hotels. Kualoa uses motorcoach buses that are driven by Polynesian Adventure, Roberts Hawaii or Royal Star. The buses should say “KUALOA” in their digital signage and a Kualoa agent will be there to assist with checking you in on the early morning pickups. Our Morning buses leave from Waikiki from various hotels starting at 6:50 am each morning and return in the afternoon at 1:00pm, 2:30pm, 2:45pm, 3:00pm and 3:45pm. Kualoa also has a Mid-Morning pickup from Waikiki starting at 10:30am, with the same departures back to Waikiki at 1:00pm, 2:30pm, 2:45pm, 3:00pm and 3:45pm. If you’ve purchased one of Kualoa’s packages, you can add on the roundtrip transfer for an additional $10 per person. If you are just doing single activities, you can purchase the roundtrip transfer for $15 per person. Please call Kualoa reservations at 808-237-7321 to book transfer from Waikiki or to find out which hotels we pickup at.

• Q. What are the locations for Waikiki transportation pick up?

  A. ROUNDTRIP WAIKIKI MORNING and MID-MORNING SCHEDULE: ($15 per person roundtrip or $10 per person roundtrip with purchase of any Kualoa Package.  Call 808-237-7321 to book your tours and transfers.) MORNING TRANSPORTATION DEPARTURE TIMES &  PICKUP LOCATIONS: 7:00am – International Marketplace (pickup at Kuhio Avenue Service Desk) 7:00am – Waikiki Beach Marriott Hotel – (pickup on Paoakalani Avenue) 7:00am – Ala Moana Hotel – (pickup at Mahukona Street Level entrance) 7:00am – Hilton Hawaiian Village TAPA TOWER – (pickup at Grand Island Bus Depot) 7:15am – Sheraton Waikiki – (pickup at Aloha Bus Landing) 7:15am – Hawai’i Prince Hotel – (pickup at Marina Entrance)   MID-DAY TRANSPORTATION DEPARTURE TIMES & PICKUP LOCATIONS: 10:00am – Waikiki Beach Marriott – (pickup on Paoakalani Avenue) 10:15am – Sheraton Waikiki – (pickup at Aloha Bus Landing) 10:30am – Ilikai Hotel – (pickup at front entrance flagpole on Ala Moana Boulevard)   DEPARTURE TIMES FROM KUALOA BACK TO WAIKIKI HOTELS: 1:00pm – in front of Kualoa Visitor Center … (arrive in Waikiki at approximately 1:45pm)* 2:30pm – in front of Kualoa Visitor Center … (arrive in Waikiki at approximately 3:15pm)* 2:45pm – in front of Kualoa Visitor Center … (arrive in Waikiki at approximately 3:30pm)* 3:45pm – in front of Kualoa Visitor Center … (arrive in Waikiki at approximately 4:45pm)* *depending on daily traffic

• Q. Do I need to make reservations for any of the tours?

  A. Yes, because all Kualoa tours are guided and limited by our high standards and appropriate “guide to guest” ratios, reservations are highly recommended.  Many tours have limited availability and will sell out during the week. If you’re planning to do the Zipline, ATV’s, Raptors or Premier Movie Site Tour, please book as far ahead as possible as there is limited availability year round and these tours usually will sell out 2-3 weeks in advance. For all other tours, we highly recommend making a reservation at least 3-4 days in advance as most tours do sell out within the week. Please call to book at 808-237-7321 or book online.

• Q. How far in advance should we make reservations?

  A. Several tours are very popular and sell out 2-3 weeks in advance most times of the year (especially the Jurassic Valley Zipline, ATV, Raptor and Premier Movie Site Tour). For most other tours, at least two or three days in advance is recommended for a choice of the best times.  Summer months are especially busy for all tours, as well as holiday periods. You can always check online for last minute cancellations that may popup, and we also do accept last minute and same day reservations over the phone (808-237-7321).   Walk-ins are also accepted based on availability, and for some frequently sold out tours (Zipline, ATV, Raptor and Premier Movie Site Tour) we can take your name for a waitlist.

• Q. Once a multi tour package is reserved online, when are activities chosen?

  A. All Kualoa Multi-Tour Packages are pre-set ahead of time and include the best combinations of tours that we recommend, which will also allow you to see the most of our 4000 acre paradise.

  There are four different “all-inclusive” Kualoa packages to choose from … and they all include a FREE Ranch House buffet valued at $17.95 per person.

  If you select the all-inclusive “Best of Kualoa” Experience Package, you will get the Hollywood Movie Site Tour (90 minutes), the Jurassic Jungle Jeep Expedition (90 minutes) and the Taste of Kualoa Farm Tour (90 minutes). This “Best Value” package includes a FREE Ranch House buffet (with BBQ ribs, teriyaki chicken, Kualoa grown Beef Chili, a nice salad bar and dessert. You get all of this for $119.95 adult / $79.95 child (3-12). You can also add on the roundtrip transfer from Waikiki for an additional $10 per person.

  The family friendly Multi-Passenger Raptor Adventure Package includes a one hour guided Raptor tour of our Kaaawa “Jurassic Valley”, the 90 minute Jurassic Jungle Jeep Expedition tour and the 90 minute Ocean Adventure Tour. This popular package includes a FREE Ranch House buffet (with BBQ ribs, teriyaki chicken, Kualoa grown Beef Chili, a nice salad bar and dessert. You get all of this for $159.95 adult / $109.95 child (5-12). You can also add on the roundtrip transfer from Waikiki for an additional $10 per person. (Note: Due to Hawaii State Law, the Ocean Voyage does not operate on Sunday’s and Federal Holiday’s, so the “Taste of Kualoa” Farm Tour is included on these days.)

  The ATV Adventure Package includes the Jurassic Valley ATV guided tour (1 hour), the Jurassic Jungle Jeep Expedition (90 min) and the Ocean Voyage Adventure (90 min). This popular package often sells out weeks in advance, so please plan accordingly and book in advance. It includes a FREE Ranch House buffet (with BBQ ribs, teriyaki chicken, Kualoa grown Beef Chili, a nice salad bar and dessert. You get all of this for $159.95 adult (16 and over). You can also add on the roundtrip transfer from Waikiki for an additional $10 per person. (Note: Due to Hawaii State Law, the Ocean Voyage does not operate on Sunday’s and Federal Holiday’s, so the “Taste of Kualoa” Farm Tour is included on these days.)

  The Horseback Adventure Package includes a 1 hour guided horseback tour through Hakipu’u Valley, the Hollywood Movie Sites Tour through Kaaawa “Jurassic Valley” (90 min), and the Taste of Kualoa Farm Tour (90 min). Price includes a FREE Ranch House buffet (with BBQ ribs, teriyaki chicken, Kualoa grown Beef Chili, a nice salad bar and dessert. You get all of this for $159.95 adult (16 and over). You can also add on the roundtrip transfer from Waikiki for an additional $10 per person.

Ocean Voyage Tour

• Q. How long are the Guided Tours?

  A. All Kualoa Tours are guided and range from 1 hour to 2.5 hours in length. The Hollywood Movie Sites Tour, Jurassic Jeep Jungle Tour, Ocean Voyage Adventure, & Taste of Kualoa Farm Trolley tour are all 90 minutes in length. The ATV’s, Raptors (multi-passenger ATV’s), & Horseback Adventure Tours are either 1 hour  or 2 hours in length. The electric Mountain Bike tours are 2 hours in length. The Jurassic Valley ZipLine, Secret Island Beach Activities and the Premier Movie Site Tour are  2.5 hours long.

• Q. Is there any snorkeling involved on the Ocean Voyage Tour?

  A. Ocean Voyaging is a catamaran tour from Kualoa’s “secret beach” out into Kaneʻohe Bay. For stand-up paddle boards, kayaking, paddle boarding, canoeing, glass bottom boat, beach volleyball, table tennis and more, book our Secret Island Beach Activities tour.

Other

• Q. Is there a place to keep belongings while out on a tour?

  A. Yes, Kualoa has lots of automated lockers that can be rented at a cost of $5 for all day use. Just see the Locker Rental area next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.

• Q. Is there any type of babysitting service offered?

  A. We don’t currently offer babysitting services, but we do offer many “infant friendly” tours that are good for the whole family. Our Secret Island Beach Activities option is a great place to enjoy Hawaii on a secluded beach for adults and children alike.  You can also take infants on the Ocean Adventure Tour, the Taste of Kualoa Farm Tour, and the Hollywood Movie Sites Tour. Children 5 and over are allowed on all of the above guided tours, plus the Raptor Tour, and the Jurassic Jungle Jeep Adventure. Children 10 years of age and older are allowed on all of the above tours as well as the Horseback Guided Tours, the electric Mountain Bike tours (if they’re at least 4ft 6inches in height, and the Zipline (as long as they’re 70 pounds or heavier). Teenagers 16 years and older are allowed on all of the above tours as well as the single passenger ATV’s. Besides our tours, there are several FREE activities to do while waiting for others on a tour.  We have a Farm Animal exhibit near the visitors waiting area, there are lots of horses to pet, there is a Hawaiian History Hall mini-museum, our Judd Theatre with a history of Kualoa short video, Aunty Pat’s Cafe, our Visitor Center Gift Shop and even a Sculpture Garden to stroll through.

• Q. Do you offer Vegetarian Lunches with the package buffet?

  A. We can accommodate vegetarian and gluten free requests at Aunty Pat’s Cafe.  There are several options and salads on the menu daily, including specials.