Kualoa Ranch ("Kualoa", "we", "us", or "our") values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains our practices concerning the collection, use, disclosure, and safeguarding of your information when you interact with our website, mobile applications, telephone services (such as RingCentral), and any other platforms referencing this policy. By using our services, you agree to this Privacy Policy and our Terms of Use.

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Information We Collect

We may collect information about you including:

• Personal identification information (name, mailing address, email, telephone number, booking details).
• Usage details including IP address, browser type, browsing activity, interaction with advertisements, and device information.
• Transactional and billing information related to your bookings or purchases.
• Information provided through surveys, registrations, customer support interactions, or submissions.
• Audio recordings and call logs through our telephone services.

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How We Collect Information

Information is collected through:

• Direct submissions by users, including booking forms, registrations, surveys, and customer support communications.
• Automatic collection technologies such as cookies, web beacons, pixel tags, social media integration tools, and analytics (including Google Analytics).
• Third-party partnerships providing booking, advertising, or analytics services.

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Use of Your Information

Kualoa uses your information for purposes including:

• Providing and enhancing our services and customer experiences.
• Managing bookings, transactions, and customer accounts.
• Communicating promotional offers, news, or updates.
• Analyzing usage patterns and optimizing marketing strategies.
• Ensuring compliance with legal obligations and preventing fraudulent activities.
• Facilitating customer service interactions and resolving disputes.

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Disclosure of Your Information

We may disclose your personal information:

• To authorized service providers and partners facilitating transactions and services.
• In compliance with legal obligations or in response to legal requests.
• In the event of business restructuring, mergers, or asset transfers.
• To enforce our agreements and protect our rights, property, or safety and that of our customers.
• We do not sell your personal information to third parties for profit.

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Information Security

We employ industry-standard security measures to protect your information. Despite rigorous protections, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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Cookies and Tracking Technologies

Our website utilizes cookies and similar technologies to enhance user experience, understand visitor preferences, and improve our services. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

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Third-Party Links and Technologies

Our website may contain links to third-party websites or services. Kualoa is not responsible for these third-party practices, and we recommend reviewing their individual privacy policies.

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Your Rights and Choices

You have choices regarding the information you provide, including:

• Opting out of promotional communications by contacting privacy@kualoa.com.
• Requesting access to or correction of your personal information.
• Requesting deletion of your personal data, subject to applicable legal requirements.

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Changes to this Privacy Policy

We may periodically update this policy. Material changes will be communicated on our website and, where appropriate, via email. Continued use of our services following updates constitutes acceptance of the revised policy.

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Contact Us

If you have any questions about this Privacy Policy or your SMS preferences, please contact us at:

• Email: support@kualoa.com
  Phone: (808) 237-7321

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EFFECTIVE DATE: April 1, 2025

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