COVID-19 UPDATE

COVID-19 UPDATE

Calf in kualoa

Kualoa Ranch COVID-19 Important Updates

NOTE: DUE TO STATE of HAWAI’I MANDATE, WE WILL BE CLOSED FOR TOURS THRU SEPT 10th, 2020. No groups larger than 5 for reservations, if you are traveling with more than 5 then you will need to social distance at check in and during tours

Aloha!

We have resumed our operations here at Kualoa Ranch Private Nature Reserve as part of the re-opening of outdoor activities in Hawai‘i. As of June 1st, we are now offering some of our most popular tours which allow proper distancing, and have been working hard to implement new COVID-19 safety protocols in our operations to help protect our guests, staff, and local community.

With these new protocols, we have some new guest policies that help to keep us all safer. Please see these new guest policies below that are required of guests who visit Kualoa Ranch:

Required Face Coverings

All guests are required to wear a face covering (face mask, bandana, face gaiter, etc) during their tours/while on property.  Children under 5 years old are not required to wear a mask. We highly recommend guests bring their own face covering with them to the ranch.

Required Temperature Check/Health Screening

At our entrance, all guests will undergo a temperature check and health screen before being allowed on the property. Any guest experiencing a temperature of 100.4 degrees and higher and/or experiencing symptoms will not be allowed to visit us at this time and will either be refunded or able to reschedule for a later date.

Provide First & Last Name, Email Address & Phone Number

As part of our enhanced contact tracing protocols, each individual guest will be required to provide first & last name, email address, and phone number to assist in keeping our community safe. Guests under age 18 may provide their guardian’s information.

Social Distancing

While we have been incorporating social distancing in our operation, we also ask that guests work to maintain social distance (6ft or more) from other guests on the property when possible.

Travel Quarantine Requirements

We are currently welcoming kama’aina, military, and those who have finished their mandatory travel quarantines (inter-island, military, and visitor). During check-in, we will be checking each guest’s I.D.s. For those who have out of state addresses or I.D.s, we will ask for either proof of residency (utility bill, etc.) or proof that you have completed the travel quarantine (flight itinerary, hotel receipt, etc.). This is to help keep our guests, staff, and community safer and to follow along with the current state law regarding travel.

We look forward to welcoming you back to the the natural beauty of our special corner of Hawaiian paradise, Kualoa Ranch.

Mahalo nui!

When do you expect to re-open?

Starting September 11th,we will be open Thursdays – Sundays offering limited tours. Check out our website for tour availability. 

How do I re-schedule or cancel my reservation?

Visitors that have booked directly with Kualoa Ranch Private Nature Reserve, please contact us directly either by calling 808-237-7321 or emailing [email protected] with your name and confirmation number. 

Guest that booked using a concierge, an online travel agency, or a travel wholesaler,  please contact the agency you booked through to make any changes.  They have all been made aware of our easy cancellation policy.

Is your Visitor Center (Retail Gift Shop and Aunty Pat’s Café) also closed?

Our Visitor Center is open! This includes our retail gift shop and Aunty Pat’s Cafe. Right now our hours are 7:30AM-3:00PM weekdays and 7:30AM-4:30PM on weekends. These hours are subject to change as part of our re-opening.