Kualoa Ranch COVID-19 Important Updates
NOTE: Due to current Oʻahu County Restrictions, no groups larger than 25 are allowed. If you are traveling with more than 25 people then you will need to social distance at check in and during tours.
We are open 7 days a week and are offering our most popular tours which are on open-air vehicles & allow proper distancing. Weʻve been working hard to implement new COVID-19 safety protocols in our operations to help protect our guests, staff, and local community.
Listed below are our new guest policies below that are required of guests who visit Kualoa Ranch:
PLEASE CHECK IN 30-45 MINUTES PRIOR TO YOUR TOUR SO YOU CAN COMPLETE THESE SAFETY PROTOCOLS UPON ARRIVAL. MAHALO FOR YOUR COOPERATION!
Required Face Coverings
In accordance with current State of Hawai’i Covid-19 regulations, all guests are required to wear a face covering (face mask, bandana, face gaiter, etc) while indoors. Children under 5 years old are exempt. We do sell face masks in our Visitor Center if you need one.
Provide First & Last Name, Email Address & Phone Number
In accordance with current State of Hawai’i Covid-19 contact tracing protocols, one person in each party of up to 10 guests will be required to provide first & last name, email address, and phone number to assist in contact tracing should it become necessary.
“Safe Access Program” (O’ahu County Restriction)
Starting September 13, 2021: All guests who would like to enter our Visitor Center will need to show proof of full vaccination or a negative COVID test result (taken within 48 hours of entry) along with ID. This is a local government mandate. However, since all of our tours are outdoors, this does not impact our tours or our check-in process and only applies to our Visitor Center.
We look forward to welcoming you back to the the natural beauty of our special slice of Hawaiian paradise, Kualoa Ranch.
How do I re-schedule or cancel my reservation?
Visitors that have booked directly with Kualoa Ranch Private Nature Reserve, please contact us directly either by calling 808-237-7321 or emailing [email protected] with your name and confirmation number.
Guest that booked using a concierge, an online travel agency, or a travel wholesaler, please contact the agency you booked through to make any changes. They have all been made aware of our easy cancellation policy.
Is your Visitor Center (Retail Gift Shop and Aunty Pat’s Café) also open?
Our Visitor Center is open! This includes our retail gift shop and Aunty Pat’s Cafe. Right now our hours are 7:30AM-3:00PM weekdays and 7:30AM-4:30PM on weekends. These hours are subject to change as part of our re-opening. Per Honolulu County’s new mandate of the “Safe Access Program”, guests who wish to enter our Visitor Center will need to show proof of either full vaccination or a negative COVID test result taken within 48 hours of entry, along with ID.